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The Custom Patch (“we,” “us,” “our”) is committed to protecting your privacy. In this privacy policy description, we will explain what information we collect, how we use it, and all the rights you have while using our website.
Information We Collect
When you are placing an order or request a quote, we collect the information we need to process your order properly. Mainly, the personal information we gather about you includes your name, contact details, delivery address, and payment information. The reason why we need your information is to reach out to you in case of any issue.
How We Use Your Information
Here are three scenarios where we use your information:
- Process and fulfil your order
- Communicate with you about your order or enquiry
- Send updates or offers, only if you’ve opted in
One of our policies is to never share your personal information with any third party; no selling, no renting.
Emails
Every email we send has a link to unsubscribe from marketing emails at any time.
Colour Matching
We try our best to match the colours as close as possible to your original artwork. Because the patches are made one at a time, there is a chance of getting different colours among lots of patches. Keep in mind the screen display looks different based on different devices. The on-screen colours may differ slightly from the final printed or stitched results.
Cookies
Our websites rely on cookies only to support a better user experience for you. The cookies capture your data, such as your shopping cart, to understand how visitors use our site. But we still allow you to turn off cookies anytime using your browser’s settings.
Payment Security
Our site is SSL-verified, so every user who uses our site is protected, and we process your information with proper encryption. We never store your full card information on our servers.
Your Rights
According to the law of UK data protection, you have the right to access, make corrections, or request deletion of your personal data anytime. If you want to remove your personal information, reach out to our support team using the info@thecustompatch.co.uk email. In case you are unsatisfied with our services, you have the right to complaint with the Information Commissioner’s Office (ICO).
Changes to This Policy
We keep updating our privacy policy from time to time. All the changes we make will be posted on this page, and we also add an updated date.
Contact Us
Questions about this policy can be sent to [info@thecustompatch.co.uk].